Is my phone compatible?
Choose your brand and model to see only the instructions for your phone.
Opening your memories requires a phone that reads NFC tags and an Internet connection. The brand alone does not confirm compatibility.
Can’t find your model? We can help →iPhone
Choose the exact name: iPhone X differs from XS, and iPhone SE varies by generation. This guide covers iPhone, not iPad, Mac or Apple Watch.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Automatic NFC tag reading
Unlock your phone, keep its screen on and hold the top near your Moment. Tap the notification that appears. You do not need to start a reader app.
NFC reading with a manual scan
This iPhone reads NFC tags using a compatible reader, but does not offer the automatic reading of XS and later models. Start a scan, then hold the top near your Moment. Ask us before ordering if you need help checking the process.
No reading of Moment NFC tags
This model does not support reading the NFC tags used to open your Moment. Having Apple Pay does not mean it can read these tags. Ask us for help before ordering.
Rear view of an iPhone: hold the top near your Moment.
Details and official sources
Identify your model on Apple’s website ↗How iPhone tag reading works ↗Older model compatibility ↗Samsung Galaxy
Choose your model to see the official diagram. If it is not listed, check its manual or ask us to verify it. Do not automatically use a similar model’s diagram.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Reading area in Samsung’s diagram
The highlighted outline in the manufacturer’s image marks the NFC area on the back. Hold this area near your Moment, with NFC enabled and your phone unlocked.
Diagram not loading? Open the original Samsung diagrams link.
Also check the model code and sales region: the diagram refers to the version illustrated by Samsung. A series name alone does not confirm compatibility for every variant.
Search Settings for “NFC” and enable it if available. On supported Galaxy phones, Connections → NFC and contactless payments can show an antenna placement guide. Menu names may vary.
If your phone is not listed, it does not mean it is incompatible.
Huawei
Huawei publishes different diagrams by model. Choose the exact name and check that the diagram and version match your phone.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Reading area specified by the manufacturer
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
NFC specified by the manufacturer: position to check
The source confirms NFC on the version described, but does not specify the exact antenna position. Search Settings for “NFC” and check your model code’s manual, or ask us for help.
This model does not read Moment via NFC
The manufacturer’s source does not indicate NFC support for this version. Do not choose this phone for opening Moment by holding it nearby. Ask us before ordering.
NFC area in Huawei’s diagram
Hold the area marked “NFC” in the manufacturer’s diagram near your Moment.
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Cannot see the diagram? Check the official source below.
These diagrams come from Huawei support for the Chinese market. They help locate the antenna on the illustrated version but do not alone confirm NFC availability on the Italian version. Ask us to check if your model code differs.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
HONOR
Choose the exact model. If a source confirms NFC but does not show the antenna location, we explain how to finish checking.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Reading area specified by the manufacturer
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
NFC specified by the manufacturer: position to check
The source confirms NFC on the version described, but does not specify the exact antenna position. Search Settings for “NFC” and check your model code’s manual, or ask us for help.
This model does not read Moment via NFC
The manufacturer’s source does not indicate NFC support for this version. Do not choose this phone for opening Moment by holding it nearby. Ask us before ordering.
NFC area in Huawei’s diagram
Hold the area marked “NFC” in the manufacturer’s diagram near your Moment.
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
The exact name, suffix (Pro, Lite, 4G or 5G) and sales region can change NFC availability. Check that the source describes your version.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
Xiaomi, Redmi and POCO
Choose the exact model. If a source confirms NFC but does not show the antenna location, we explain how to finish checking.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Reading area specified by the manufacturer
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
NFC specified by the manufacturer: position to check
The source confirms NFC on the version described, but does not specify the exact antenna position. Search Settings for “NFC” and check your model code’s manual, or ask us for help.
This model does not read Moment via NFC
The manufacturer’s source does not indicate NFC support for this version. Do not choose this phone for opening Moment by holding it nearby. Ask us before ordering.
NFC area in Huawei’s diagram
Hold the area marked “NFC” in the manufacturer’s diagram near your Moment.
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
The exact name, suffix (Pro, Lite, 4G or 5G) and sales region can change NFC availability. Check that the source describes your version.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
OPPO
Choose the exact model. If a source confirms NFC but does not show the antenna location, we explain how to finish checking.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
Reading area specified by the manufacturer
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
NFC specified by the manufacturer: position to check
The source confirms NFC on the version described, but does not specify the exact antenna position. Search Settings for “NFC” and check your model code’s manual, or ask us for help.
This model does not read Moment via NFC
The manufacturer’s source does not indicate NFC support for this version. Do not choose this phone for opening Moment by holding it nearby. Ask us before ordering.
NFC area in Huawei’s diagram
Hold the area marked “NFC” in the manufacturer’s diagram near your Moment.
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
Schematic drawing: the area follows the manufacturer’s guidance; the phone’s shape and proportions are illustrative.
The exact name, suffix (Pro, Lite, 4G or 5G) and sales region can change NFC availability. Check that the source describes your version.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
Google Pixel
Choose the exact model. If a source confirms NFC but does not show the antenna location, we explain how to finish checking.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
NFC position in the manufacturer’s diagram
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Details and official sources
The exact name, suffix (Pro, Lite, 4G or 5G) and sales region can change NFC availability. Check that the source describes your version.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
Motorola
Choose the exact model. If a source confirms NFC but does not show the antenna location, we explain how to finish checking.
Open the list to choose your phone, or type a few letters to filter it.
Models found:
No models found. Try a shorter name or open “Can’t find your model?” below. A missing entry does not mean incompatibility.
NFC position in the manufacturer’s diagram
Enable NFC in Settings, unlock your phone and hold the indicated area near your Moment for a few moments. Open the notification if one appears. Internet is needed to load your memories.
Details and official sources
The exact name, suffix (Pro, Lite, 4G or 5G) and sales region can change NFC availability. Check that the source describes your version.
Official source for this model ↗If your model is not listed, send us its name and model code. A similar name does not guarantee the same NFC position or availability.
Other Android phones
Check your model
Search Settings for “NFC”. If available, enable it and check your model’s manual to locate the antenna. If you cannot find it, send us the brand and model before ordering.
Not all Android smartphones have NFC. We do not confirm compatibility based on the brand alone.
Nothing happens?
- Unlock your phone and keep the screen on. On Android, check that NFC is enabled.
- Hold the antenna area near your Moment for a few moments. Move it slowly if needed.
- Try without a case or cards between your phone and Moment: some cases and accessories can interfere.
- On iPhone, close Camera and Wallet. Tap the NFC notification when it appears. An Internet connection is needed to load the page.
Can’t find your model? We can help
If your phone is not listed, it does not mean it is incompatible.
- Find the model name and code in Settings.
iPhone: Settings → General → About. Look for Model Name and Model Number; tap the number to see the Axxxx code. Android: Settings → About phone. Find the model name and model number or code; menu names may vary. You do not need to send an IMEI or serial number.
- Contact us with the exact brand, model name and model code. We can help check compatibility and locate the NFC reading area.
On Android, search Settings for “NFC”. If it appears, enable it. If it does not appear, ask us for help: this check alone does not establish compatibility.
Get help →